Terms And Conditions

Welcome to Ghost Ventures! These are the terms and conditions applicable to any of our events and related services for which you place an order with us. Please pay particular attention to the following:

  • You acknowledge that due to their nature our events take place at night on terrain or in buildings that present tripping, falling or other injury hazards, and that is your responsibility to conduct yourself in a manner that preserves your own safekeeping and that of your belongings.
  • Your participation in our Events is conditional upon your observing certain conduct requirements – see clause 3.5 to 3.9 below.
  • Bookings are final and no refunds are offered if you cancel at any time.
  1. THESE TERMS
    1. What these terms cover. These are the terms and conditions on which we arrange for your attendance at our paranormal monitoring events (“Events”) and our facilitating vigils and related activities at such events (“Event Services”).
    2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Event Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
  2. INFORMATION ABOUT US AND HOW TO CONTACT US
    1. Who we are. We are Ghost Ventures Ltd, a company registered in England and Wales. Our company registration number is 10481798 and our registered office is at 64 Wilbury Way, Hitchin, Hertfordshire, SG4 0TP.
    2. How to contact us. You can contact us by telephoning our customer service team at 07980 878104 or by writing to us at admin@ghostventures.co.uk.
    3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  3. OUR CONTRACT WITH YOU
    1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the Event Services. This might be because the relevant event has been cancelled, all available places have been reserved, or because we have identified an error in the price or description of the Event Services or because we are unable to meet a delivery deadline you have specified.
    3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    4. Who can attend events? No persons under the age of 18 are permitted to attend any Event. Please ensure that you bring proof of age with you when you attend the Event. We reserve the right to bar admission to any person we reasonably suspect to be under 18 years of age. The nature and locations of some of our Events make it impossible for us to safely accommodate disabled people – we have done what we reasonably can to do so, but have been unable to do so without radically changing the nature of the Event for all users. Some locations we visit may not be suitable for anyone with mobility issues. Please contact us 07980 878104 for any enquiries regarding any of the above before you book an event with us. We are unable to accommodate heavily pregnant women.
    5. No drink, drugs or smoking. Due to the nature of our Events we must insist that you do not attend any Event under the influence of any alcohol or drugs, and that no alcohol or drugs are brought to the Event location. Unless we advise you otherwise in respect of certain designated areas at a location, nicotine products are not permitted, nor any matches or lighters – this can cause a fire hazard.
    6. You are responsible for the safekeeping of your belongings at our Events. You accept that we cannot be responsible for any loss or damage caused to any of your property, unless it is caused by our failure to take reasonable care in our provision of the Event Services.
    7. We do not provide parking facilities at our Events. You are responsible for lawfully and safely parking any vehicle you use to attend an Event. Due to the night-time nature of our Events, we recommend that you arrange a lift to and from the location, and/or arrange accommodation nearby the location.
    8. Paranormal Activity. We obviously have no control over the extent of any paranormal activity which occurs at any location at the time of the Event. You acknowledge that we cannot be responsible for any consequences of any paranormal activity at an Event, not can we guarantee the presence or absence of any paranormal activity. We deploy sophisticated K2 meters with a view to detecting any unusual activity.
    9. You must observe considerate and reasonable standards of behaviour at Events. In particular, you must avoid any conduct which might reasonably have a detrimental impact on the Event or other attendees’ enjoyment of it. Any behaviour which we reasonably consider at the Event to breach this obligation will entitle us to bar the person concerned from the Event.
    10. Our use of spiritual professionals. You agree that the Event Services are provided for leisure and entertainment purposes only. If the Event Services include those of psychics, mediums, clairvoyants or other spiritual professionals, you acknowledge that we cannot guarantee the veracity or likelihood of any information provided by any such person. In particular, you acknowledge that you will not base any course of conduct (or inaction) on the information provided by any person engaged by us in respect of the Event Services.
  4. OUR EVENT SERVICES
    1. Events may vary slightly from their pictures. The images of the events we host on our website are for illustrative purposes only. We have made every effort to display the nature of the events in a representative manner, but they are merely illustrative of the types of Event Services we provide.
    2. Locations for Event Services may vary. The exact location of the Event Services may differ from images shown shown in images on our website; for example, it may show an area of the location that will be available for our use during the event.
    3. No sleeping arrangements. Unless the Event is advertised on our website as a sleep-over Event, our locations do not offer any beds or other facilities for sleeping.
    4. We do what we can to make your experience a safe one. But you acknowledge that the nature of the Event, its night-time timing, and the remote or disused nature of the location mean that we are unable to prevent accidents, and you agree to take the utmost care in safeguarding your own wellbeing and your belongings.
    5. Event-specific Restrictions. Certain Events or locations are subject to particular restrictions. Any such restriction shall be displayed on our website or otherwise notified to you before or at the time you place your order. It is your responsibility to ensure that you read all notifications displayed on our website in relation to the Event.
    6. The Event is for Your Enjoyment Only. You may not combine admission to an Event with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package, unless formal written permission is given by us and the location owner. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by us and the location owner, provided that even if such consent is obtained, use of our trade marks and other intellectual property is subject to our prior consent.
    7. There will be no pass- outs or re-admissions of any kind. There is no right of re-admission to any Event.
  5. OUR RIGHTS TO MAKE CHANGES
    1. Minor changes to the Event Services. We may change the Event Services:
      1. to reflect changes in relevant laws and regulatory requirements; and
      2. to reflect requirements of the event location owner which we were unaware of at the time we accepted your booking; and
      3. to implement minor technical adjustments and improvements, for example to address a security threat at the location or in respect of the event.
  6. PROVIDING THE EVENT SERVICES
    1. We are not responsible for delays outside our control. If our supply of the Event Services is delayed by an event outside our control (including any failure of the Event location owner) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused to the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Event Services you have paid for but not received.
    2. No Refunds for Your Cancelling a Booking. For many services bought online you have a legal right to change your mind within 14 days and receive a refund. However this does not apply to leisure activities to be provided on a fixed date, such as the Event Services. Therefore, please ensure when you place your order that you are available on the date of the Event as no refunds will be given for cancellations.
    3. We may cancel the Event in certain limited circumstances. We may cancel the Event and refund you in full within 7 days if the Event location owner removes their authority for us to hold the Event, or adverse weather or other circumstances beyond our control mean that we are unable to offer a full Event experience. We may also cancel the Event if we receive an insufficient number of bookings to make the Event a viable one either economically or experientially.
  7. IF THERE IS A PROBLEM WITH THE EVENT SERVICES
    1. How to tell us about problems. If you have any questions or complaints about the Event Services, please contact us. You can telephone our customer service team at 07980 878104 or write to us at admin@ghostventures.co.uk
    2. Summary of your legal rights. We are under a legal duty to supply Event Services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the Event Services. Nothing in these terms will affect your legal rights.

Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says:

  • you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
  • if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
  • if you haven’t agreed a time beforehand, it must be carried out within a reasonable time
  1. PRICE AND PAYMENT
    1. Where to find the price for the Event Services. The price of the Event Services (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the Event Services advised to you is correct. However please see clause 8.3 for what happens if we discover an error in the price of the Event Services you order.
    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Event Services, we will adjust the rate of VAT that you pay, unless you have already paid for the Event Services in full before the change in the rate of VAT takes effect.
    3. What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the Event Services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Event Services’ correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Event Services’ correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
    4. When you must pay and how you must pay. We accept payment by PayPal or by bank transfer. We will take payment for the Event Services when you order them.
    5. What to do if you think a charge is wrong. If you think a charge we have made is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
    6. Forfeiting your payment. If you breach any of the requirements on you in these terms (including those in clause 3), we will be entitled to cancel your order. If the breach occurs at an Event or at an Event location, you will not receive any refund.
  2. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU – IF YOU ARE A CONSUMER
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, or agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Event Services.
    3. We are not liable for business losses. We only supply the Event Services for private use. If you use the Event Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    4. The limit on our Liability to You. Subject to clause 9.2 , our liability to you in connection with any Event (including, but not limited to, for any cancellation, rescheduling or material change to the programme of the Event) shall be limited to the price paid by you for the Event Services.
  3. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU – IF YOU ARE A BUSINESS
    1. Nothing in these terms shall limit or exclude our liability for:
      1. death or personal injury caused by its negligence, or the negligence of our employees, agents or subcontractors;
      2. fraud or fraudulent misrepresentation; or
      3. any other liability which cannot be limited or excluded by applicable law.
    2. Subject to Clause 10.1, we shall not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with any Event for:
      1. loss of profits;
      2. loss of sales or business;
      3. loss of agreements or contracts;
      4. loss of anticipated savings
      5. loss of damage to goodwill; and
      6. any indirect or consequential loss.
    3. Subject to clause 10.1, our total liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these terms or any Event shall be limited to £100% of the total charges paid in respect of the Event Services.
  4. HOW WE MAY USE YOUR PERSONAL INFORMATION
    1. How we will use your personal information. We will use the personal information you provide to us:
      1. to supply the Event Services to you;
      2. to process your payment for the Event Services; and
      3. if you agreed to this during the order process, to give you information about similar Event Services that we provide, but you may stop receiving this at any time by contacting us.
    2. We will only give your personal information to third parties where the law either requires or allows us to do so.
  5. OTHER IMPORTANT TERMS
    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
    2. need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    3. Except for location owners, nobody else has any rights under this contract. The owner or lessee of the location of the Event and its affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999. Otherwise, this contract is between you and us and no other person shall have any rights to enforce any of its terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Event Services, we can still require you to make the payment at a later date.
    6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Event Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Event Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Event Services in either the Northern Irish or the English courts.
    7. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.